After successful verification (time frame: within 24 – 48 hours after ordered date), you can expect to receive your order within the following time frame:
- In Metro Manila Areas: 3 Business days
- In Provincial Areas: 5 Business days
Your orders may be delivered on a weekend or a holiday depending on our courier’s availability. You will be notified should your order be delivered outside of business days.
Although we currently do not have an option for express delivery, we always ensure that your orders are delivered within the promised delivery timeframe or even earlier.
Once shipped, you should receive your order within the promised delivery timeframe of 3 business days for Metro Manila and 5 business days for non-Metro Manila areas. Please note that deliveries for Made to Order may take longer.
Our courier service is unable to provide the exact date and time of delivery however we can assure you that your order will be delivered within our promised delivery time frame.
You will receive a SMS notification once your order is out for delivery and our rider will communicate with you via call or SMS upon arrival at your address.
For cancellation requests, please call us or send us an email through our contact form so we can advise our courier to stop the delivery ahead of time. We cannot accommodate cancellation once the items has been shipped out already.
You will need to sign a letter of authorization as a confirmation and indicate a second party at the point of purchase to identify the person.
You can also contact us at 470 2840/ 225 4498 immediately after purchasing to inform us. The third party should present a valid ID along with the letter of authorization from you.
DoubleSette Philippines can deliver to all serviceable areas. However, there are still some geographical restrictions. If our couriers are not able to deliver to your area, we will inform you through call right after you place your order.
We work in partnership with 2GO. For orders within Metro Manila, we deliver within 7 business days upon finalizing the full payment. For orders outside Metro Manila, we deliver within 12 business days with the exception of some remote areas.
International shipment is not available at DoubleSette at the moment.
DoubleSette will deliver your order following the address you provide during checkout, whether it is your house address or office address.
In case you want to change your delivery address afterward, please send us your inquiry in our contact form, we will help you to change the address and also send you a confirmation once done.
NOTE: Delivery addresses can only be changed if the orders have not been shipped out yet. Once shipped, we can no longer change the invoices since these are already printed and orders have already been handed over to our couriers.
DoubleSette doesn’t offer this option for now.
We currently do not offer delivering different items to different addresses for the same order.
Should you want to have your items delivered to different addresses, we would recommend placing different orders (items to be delivered to the same shipping address should be put together in 1 order).
- Wrong Pair upon delivery – shipping charge/item amount will be refunded to the customer
- Damaged item upon delivery – shipping charge/item amount will be refunded to the customer
- Used Item
- Change of mind
For changing requests, please call us or send us an email through our contact form so we can advise our courier to stop the delivery ahead of time. We cannot accommodate changing items once the item has been shipped out already.
Although DoubleSette strive to provide the best services to all of our customers, we still experience some restrictions in our delivery system due to geographical difficulties. Please keep this in mind before your order to avoid any cancellation on your order. Down below is the list of our out of delivery zones. We will do our best to improve our delivery systems and to provide our customers for faster and friendlier services.